EXCHANGE & REFUND
How do I return an item(s)?
Glombeauty gives you the option to return purchased item(s)*. Any order that has been shipped, falls within a returnable category and is within the 7 days limit from the date of delivery, can be filed for return.
How does it work?
Contacting us (Arrange a Return, Replacement or Exchange). You may contact us through email, live chat.
Returns Terms and Conditions
The table below sets out our return policy with respect to certain product categories:
|Return||Return (Possibility)||Return Condition|
You have received a wrong product;
The product is defective;
The product is tampered;
You have received a product that is not as described on the Site; or
The product was damaged in shipping.
You must return the product within seven (7) days of receipt of shipment.
Product is unused, in original unbroken packaging and includes all tags.
For electronics, open products will be accepted only if different from description or picture displayed.
No return, replace or exchange products in respect of:
1. Products that have been used or damaged by you or are not in the same condition as you received them.
2. Products with tampered or missing serial numbers; or
3. Items on sale.
4. Items that are not in original condition and packaging.
5. Damaged items due to misuse or showing signs of wear and tear, even if they still under warranty period.
6. Item that were sealed and required their hygienic level to be intact from the manufacturer.
7. Orders shipped to international destinations [Outside UAE].
We will issue a refund to you depending on the method you used for payment, as follows:
• Refunds will be done only through the Original Mode of Payment.
• If you paid by cash on delivery, we will issue a refund as store credits.
• if you paid by credit/debit card, you can choose to have a refund as store credits or to your credit/debit card.
Your refund will be initiated once your product is received back in our fulfilment center and inspected by our team, and the final refund will be received by you as follows:
• If the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our fulfilment center.
• If your refund is store credits, you will receive the refund within three (3) days after your product is received back in our fulfilment center and inspected by our team.
• If you have cancelled your order before shipping, we will provide store credits within three (3) days from the cancellation, or within thirty (30) days if you choose to transfer back the amount to your credit/debit card.