EXCHANGE & REFUND

How do I return an item(s)?

We have a 7-days return policy, which means you have 7-days after receiving your item to request a return.

How does it work?

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Returns Terms and Conditions

The table below sets out our return policy with respect to certain product categories:

ReturnReturn (Possibility)Return Condition

1. You have received a wrong product.

2. The product is defective.

3. You have received a damaged product.

4. You have changed your mind.

Yes

You have a right to return a product within Seven (7) days of receipt of shipment.

Product is unused, in original unbroken packaging.

 

Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:

1. Products that have been used.

2. Items that are not in original condition and packaging.

3. Orders shipped to international destinations [Outside UAE].

Refund Procedure:

Refunds will be done only through the Original Mode of Payment.

• If you paid by cash on delivery, we will issue a refund to your bank account by filling in the refund form we sent through email and sending it back to us. The whole process will take 2 to 3 days.

• if you paid by credit/debit card, we will issue a refund to your credit/debit card. The whole process will take 5 to 7 days.