EXCHANGE & REFUND
How do I return an item(s)?
We have a 7-days return policy, which means you have 7-days after receiving your item to request a return.
How does it work?
Returns Terms and Conditions
The table below sets out our return policy with respect to certain product categories:
|Return||Return (Possibility)||Return Condition|
1. You have received a wrong product.
2. The product is defective.
3. You have received a damaged product.
4. You have changed your mind.
You have a right to return a product within Seven (7) days of receipt of shipment.
Product is unused, in original unbroken packaging.
Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
1. Products that have been used.
2. Items that are not in original condition and packaging.
3. Orders shipped to international destinations [Outside UAE].
Refunds will be done only through the Original Mode of Payment.
• If you paid by cash on delivery, we will issue a refund to your bank account by filling in the refund form we sent through email and sending it back to us. The whole process will take 2 to 3 days.
• if you paid by credit/debit card, we will issue a refund to your credit/debit card. The whole process will take 5 to 7 days.